Terms & Conditions

1 Definitions

• "Website" refers to the PIKO POP e-commerce platform.
• "We," "Us," "Our" refers to PIKO POP.
• "You," "User," "Customer" refers to the individual accessing or using the website.
• "Products" refers to stickers, stationery, toys, accessories, creative gifts, and other kids products sold on our website.
• "Order" refers to a request to purchase products from our website.

2 Eligibility

• You must be at least 18 years of age to use this website and make purchases.
• By using this website, you represent that you have the legal capacity to enter into a binding agreement.
• You agree to provide accurate and complete information when creating an account or placing an order.

3 Products & Pricing

• All products displayed on our website are subject to availability.
• Prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.
• We reserve the right to modify prices at any time without prior notice.
• Product images are for illustration purposes only. Actual products may slightly vary.
• We make every effort to display accurate product information, but we do not warrant that descriptions are error-free.

4 Orders & Payment

• By placing an order, you are making an offer to purchase the products.
• Order confirmation does not guarantee acceptance. We reserve the right to cancel orders due to pricing errors, stock issues, or suspicious activity.
• We accept payments via Credit/Debit Cards, UPI, Net Banking, Wallets, and Cash on Delivery (COD) where available.
• All payments are processed through secure third-party payment gateways.
• For COD orders, payment must be made at the time of delivery.

5 Shipping & Delivery

• We ship orders through our logistics partner Shiprocket.
• Standard delivery takes 5-7 working days from order confirmation.
• Shipping charges are calculated based on weight and delivery location.
• We are not responsible for delays caused by courier services, natural disasters, or circumstances beyond our control.
• Please refer to our Shipping Policy for complete details.

6 Returns & Refunds

• Returns are accepted only for damaged, defective, or wrong products.
• Return requests must be raised within 48 hours of delivery.
• Opened or used products are not eligible for return.
• Refunds are processed within 5-7 business days after approval.
• Please refer to our Return & Refund Policy for complete details.

7 User Account

• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activities that occur under your account.
• Notify us immediately if you suspect unauthorized access to your account.
• We reserve the right to suspend or terminate accounts that violate these Terms.

8 Prohibited Activities

You agree NOT to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Use automated systems (bots, scrapers) to access the website
• Provide false or misleading information
• Resell products without authorization

9 Intellectual Property

• All content on this website, including logos, images, text, graphics, and software, is the property of PIKO POP.
• "PIKO POP" is a trademark of our company.
• You may not reproduce, distribute, or use our content without prior written permission.

10 Limitation of Liability

• Our products are designed for children and families. Please check product details, age recommendations, and safety information before purchase.
• We are not liable for any adverse reactions caused by product consumption.
• Our liability is limited to the value of the products purchased.
• We are not liable for indirect, incidental, or consequential damages.

11 Indemnification

You agree to indemnify and hold harmless PIKO POP, its officers, employees, and agents from any claims, damages, losses, or expenses arising from your use of the website or violation of these Terms.

12 Governing Law & Jurisdiction

• These Terms are governed by the laws of India.
• Any disputes shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.

13 Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on this page. Your continued use of the website after changes constitutes acceptance of the modified Terms. We encourage you to review this page periodically.