Return & Refund Policy
Our commitment to your satisfaction with hassle-free returns and refunds.
At PIKO POP, we strive to ensure that you receive the best quality kids products — stickers, stationery, toys, accessories, and gifts. We understand that sometimes things may not go as expected, and we're here to help. Please read our Return & Refund Policy carefully.
Important Notice
Due to the nature of certain products, we have specific guidelines for returns and refunds to ensure product safety and quality standards are maintained.
Damaged Products
Eligible for replacement or refund
Wrong Product
Free replacement guaranteed
Report Within
48 hours of delivery
1 Eligible for Return/Refund
You may request a return or refund in the following cases:
- Damaged Product: If the product is damaged during transit (torn packaging, broken seal, etc.)
- Wrong Product: If you received a different product than what you ordered
- Missing Items: If any item from your order is missing
- Expired Product: If the product received is past its expiry date
- Quality Issues: If there are visible quality defects in the product
2 Not Eligible for Return/Refund
Returns and refunds are NOT applicable in the following cases:
- Products with opened or tampered seals (unless damaged during delivery)
- Change of mind after purchase
- Products used or partially consumed
- Incorrect address provided by customer leading to non-delivery
- Claims made after 48 hours of delivery
- Products purchased during sale or with promotional discounts (unless defective)
3 How to Request a Return/Refund
Report the Issue
Contact us within 48 hours of receiving your order via email or phone.
Provide Details
Share your Order ID, product details, and clear photos/videos of the issue.
Verification
Our team will review your request within 2-3 business days.
Resolution
If approved, we will process your replacement or refund accordingly.
4 Refund Process
- Once your refund is approved, it will be processed within 5-7 business days.
- Refunds will be credited to the original payment method used during purchase.
- For COD orders, refunds will be processed via bank transfer (NEFT/IMPS).
- Shipping charges are non-refundable unless the return is due to our error.
5 Replacement Policy
- Replacement is subject to product availability.
- If the same product is not available, we will offer a full refund or an alternative product of equal value.
- Replacement orders are shipped within 3-5 business days after approval.
6 Cancellation Policy
- Orders can be cancelled within 2 hours of placing the order.
- Once the order is shipped, cancellation is not possible.
- To cancel an order, contact us immediately with your Order ID.
- Full refund will be processed for successfully cancelled orders.
Need to Report an Issue?
Contact our customer support team within 48 hours of receiving your order.
Mon - Sat: 10:00 AM - 7:00 PM
Last updated: August 2026